Comprehensive Summary of Harbor Landing's Yelp Reviews: What Residents Are Saying
At first glance, Harbor Landing in Garvies Point, Glen Cove, may seem like a luxurious and desirable place to live. With its prime location, attractive exterior, and enticing amenities, it’s easy to see why prospective tenants are drawn in. However, a deeper dive into the many Yelp reviews paints a different, much more troubling picture. From poor maintenance and unsafe conditions to unhelpful management, here’s a summary of what residents are saying about their experiences at Harbor Landing.
A Deceptive Appearance
According to Sharon S. in her detailed one-star review, Harbor Landing may appear clean and welcoming from the outside, but that’s where the positives end. Sharon describes the property as a "horribly dirty, disgusting cesspool," with ongoing issues in common areas like trash rooms, hallways, and the parking garage. She notes that the cleaning staff is overworked and unable to keep up with the mess, particularly when it comes to dealing with trash and pet waste left by other tenants. Worse, when she raised concerns about health hazards, management dismissed her worries, stating that “pet waste in the hallways poses no health risk.”
In addition, Sharon criticizes the property’s lack of security, despite management’s claims of safety. “Anyone can enter the buildings,” she writes, adding that management’s supposed key fob and surveillance systems are ineffective since doors are frequently left ajar or improperly secured.
Overpriced, Poorly Built Apartments
Residents also express frustration with the construction quality of the apartments themselves. Robert S. highlights the "terrible soundproofing" in his three-star review, stating that noise from hallways and neighboring apartments is constant, and “simple walking in the apartment upstairs sounds like thunder.” He also mentions issues with the windows leaking and trash rooms frequently breaking down.
Similarly, Nicole G. posted a one-star review, warning potential renters: "PLEASE DO NOT MOVE HERE!" She details problems with broken elevators, cheap finishings, and faulty appliances, all of which add up to a miserable living experience. "The only thing luxury about these rentals is the absurd pricing,” she writes.
In yet another one-star review, Tom S. adds to the chorus of complaints about Harbor Landing’s management, stating that "the amenities are marketed just to get you to sign the lease," but new rules and restrictions constantly roll out, making them nearly impossible to use. He also notes that management’s treatment of residents is consistently unpleasant, creating a hostile living environment. “As long as Debra Rocco runs the building, avoid this place,” he warns.
Management and Maintenance Issues
Beyond structural and soundproofing problems, multiple reviews also criticize Harbor Landing’s management and maintenance teams. Sharon S. describes them as “unprofessional, incompetent, and rude,” with concierges who avoid helping tenants. She also shares a troubling account of her apartment flooding three times, rendering it uninhabitable. Despite repeated requests for repairs, she was left with damaged flooring and a persistent smell of mold. Ultimately, she was forced to move out, noting that Harbor Landing "failed to ensure that the apartment was habitable and living conditions were safe.”
Lisa S. also calls out the management, particularly the building manager, Debra Rocco, in her one-star review, accusing her of posting fake positive reviews to counteract negative ones. She criticizes Rocco for hosting parties for staff on the company’s dime, instead of using the funds to improve maintenance, particularly in cleaning areas like the garbage room and parking lot. According to Lisa, residents who complain about conditions are “blacklisted” and not offered lease renewals, further discouraging anyone from raising concerns.
Unfulfilled Promises and Additional Costs
Another common theme among Yelp reviews is the unfulfilled promises of amenities and hidden fees. Fear R. shares in a one-star review that when he toured the property, he was told about parking options, including free street parking. However, just a few months later, new signs were posted restricting overnight parking, and residents were slapped with $60 tickets. Despite the management’s claims that they had no control over these restrictions, Fear R. discovered that Harbor Landing had actually petitioned for the changes to be made.
Additionally, an anonymous reviewer from December 2023 calls out the deceptive pricing tactics used by management. They state that the advertised rent prices on the website are much lower than the actual rates given during the leasing process. "There’s a name for this type of 'glitch,' and it’s called price manipulation or false advertising,” they write. This reviewer also mentions problems with package deliveries being left unsecured, stained hallway carpets, and non-operational amenities like the outdoor fire pits and club room fireplace.
The complaints don’t end there. Another anonymous reviewer from December 2022 echoes many of the same frustrations, describing Harbor Landing as “luxury in price only.” They highlight the decline in services since moving in, such as the discontinuation of 24/7 concierge service and package deliveries to individual apartments. Additionally, this reviewer shares concerns about the lack of transparent pricing and the mandatory amenity fees, which continue to increase despite a decrease in service quality.
Overpriced and Undelivered
For many residents, Harbor Landing’s high rent and additional fees simply aren’t worth the cost. Robert S. mentions that "everything is cheap and overpriced" in his review, while Nicole G. emphasizes that “this place is crap” and not worth the high price tag. The general sentiment from reviewers is that, despite Harbor Landing’s claims of luxury, the reality is far from it, with cheap construction, unreliable amenities, and an unresponsive management team.
Conclusion: A False Promise of Luxury
The overwhelming consensus from residents at Harbor Landing in Garvies Point, Glen Cove, is that the building fails to live up to its luxury label. From maintenance and security issues to poor management and hidden fees, many tenants regret their decision to move in. As Sharon S. bluntly puts it, "If you don’t already live here, stay away."
These Yelp reviews provide valuable insight for anyone considering Harbor Landing as their next home. What may look like a high-end rental community on the surface is, according to multiple residents, a poorly maintained and mismanaged property that isn’t worth the premium price. Prospective renters should proceed with caution and do their research before signing a lease.